Note - Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can Replace, Exchange or Refund if the product is damaged but customer needs to raise a complaint in our website within 24hrs from the delivery date. No refund or exchange will be given if product has no issues like - damage or technical issues.

Note- Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.

• CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

Note- Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.

• PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale and Selling with Super Low Price Products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date. Will be applied Restocking.

• MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty! Branded Mobiles phones/Smart phone warranty can be claimed from brand dealers or through Ourshopee (TRA Products only) This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date, after 7 days there will charges for pick-up and delivery. For exchanging & service product deliver charges will apply.

• The following conditions are not acceptable for return, warranty and replacement.

• TABLETS STANDARD RETURN POLICY

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

• The following conditions are not acceptable for return, warranty and replacement.

• LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.Branded Laptops, Netbooks and Desktops warranty can be claimed from brand dealers or through Ourshopee (TRA Products only)

• The following conditions are not acceptable for return, warranty and replacement.

• DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

• The following conditions are not acceptable for return, warranty and replacement.

• DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY

• MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY

This is our Standard Return and Warranty policy for NON Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can not be returned.

• REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

• The following conditions are not acceptable for return, warranty and replacement.

• HEALTH AND BEAUTY PRODUCTS WARRANTY POLICY.

Health and Beauty products don’t cover under warranty/replacement/refund.